How do I place an order?
You can place an order through our website, www.worldfinds.com. You can also call us at (800) 609-9303, fax us at (630) 214-2835, or email firstname.lastname@example.org. For more information see How to Order.
Can a consumer purchase WorldFinds product direct?
As we are a wholesale-only business, we only sell to businesses with a Federal Tax ID number. If you would like to know the nearest retailer of WorldFinds products, please search our store locator.
Can I place an order now for a future ship date?
Yes! If ordering online, just enter your preferred ship date into the "ship on date" field during the checkout process.
There is a problem with my order. Who do I contact?
Call us at (800) 609-9303 or email email@example.com.
What is your minimum order?
The minimum wholesale order is $150.00.
How long until I can expect my order to be received?
Normally between 2-4 business days depending on your location. In-stock items are shipped via UPS Ground within 1-2 days of receipt. A UPS tracking email will be sent upon fulfillment. Expedited shipping can be arranged at your request.
How do I register for a login account on your website?
If you are a new customer, just fill out this quick online form with your store information, and once it is approved you will have full access. Register Login Here
Returning customers who do not yet have access can call us during office hours at (800) 609-9303, and we will set you up for immediate access to the website. You can also email firstname.lastname@example.org.
Do you have a catalog?
Yes! We have a print catalog, but all available products are displayed on our website. We also have line sheets that can be included with your order or mailed to you upon request. To request a catalog or line sheets, please email email@example.com with your name and address.
What types of payments do you accept?
We accept Visa, MasterCard, American Express, and Discover. We also accept company checks.
How can I get approved for Net 30 terms?
Net 30 terms are approved after credit references are received. Ask us for "New Customer Account Information" form. Just fill this out, and mail it back to us for approval.
Do you ship Internationally?
Yes! Most of our international shipments ship via USPS Priority Mail, which is usually the most cost-effective method. FedEx and UPS can also be used upon request.
What are your office hours?
Our offices are open Monday-Friday from 9am to 5pm Central Standard Time.
What is WorldFinds return policy?
We have an unconditional 30-day no-hassle return policy. Our goal is that you are completely satisfied with your order. If you have any questions or concerns, call us at (800) 609-9303. For more information see Simple Return Policy.
What do I do if I receive a damaged item?
We are constantly working with our artisans to provide the highest quality product. However, if you do have a damaged item, please indicate the reason for the return so we can share this information with our producer partners. Just include the original receipt or packing slip with the reason for return and mail back the product. We ask this so we can relay the problem to our artisans, as well as recycle the item. A credit or refund will be applied to your account, as per your request. Call us with any questions or concerns at (800) 609-9303.
Return to the following address:
121 West 61st Street
Westmont, IL 60559 USA
For more information, please view Simple Return Policy
Can I make a custom order?
WorldFinds can do custom orders, if more than 100 pcs are ordered and sufficient lead-time is provided. For more details please contact firstname.lastname@example.org.
Will WorldFinds drop ship to my customers?
No. As a general rule we do not drop ship to consumers. However, if you have a situation that would require drop shipment, please contact us at (800) 609-9303 and we would be happy to work out a solution.
I need photos of WorldFinds product and artisans. What do I do?
You are welcome to use photos and artisan stories from our website to sell WorldFinds products. To get product photos for your own website or materials, simply enter the item's detail page, and right click the large photo. You can then "Save Image As". You can find artisan information on our website here. Clicking on an artisan will reveal the PDF version of her story.
What merchandising display options do you provide?
With every new order, as well as upon request, we will send out our colorful 5x7 easel back artisan story displays. In addition, we offer special earring spinners. For more information contact Mary Lind Mahmud at MaryLind@worldfinds.com.
Are your products environmentally friendly?
WorldFinds strives for our company to be both people and eco-friendly. We use all glass beads instead of plastic, organic cotton as well as recycled beads and textiles. Our carbon footprint is reduced by grouping our artisan's shipments as well as by artisans working from their own homes. In our office, we re-use paper for all in-house communications, recycle our office equipment and printer cartridges. In our warehouse we re-use all cardboard boxes that are in working condition and recycle the rest. The majority of the inner packing material is re-used after receipt from various local shipments to us. For more information see Sustainability.