Frequently Asked Questions
Orders + Shipping
You can place an order through our website, www.worldfinds.com. You can also call us at (800) 609-9303, fax us at (630) 214-2835, or email email@example.com.
Our metal earring wires are made from a brass metal mix that is free of lead, nickel and cadmium.
Your item will not look exactly like the photo! The size, shape and silhouette will be consistent, but the exact colors and patterns of each items are unique since they are made from repurposed fabric that is one-of-a-kind.
Our Kantha Jewelry can last for years if care is taken when wearing and storing. Over time, it is possible that some of the repurposed cotton fabric can pull away from the wooden beads and begin to fray a little. This is more likely to happen with the Kantha stretchy bracelets as they receive more wear and tear than necklace and earring styles. Many of our customers have reported that they like the look of the wood showing through and that it adds to the textile's story.
Call us at (800) 690-9303 or email firstname.lastname@example.org. We are here to help!
We accept Visa, MasterCard, American Express, and Discover.
Yes! Most of our international shipments ship via USPS Priority Mail, which is usually the most cost-effective method. FedEx and UPS can also be used upon request.
Your order will be packed and shipped out to you within 1-3 business days after we receive it. A USPS tracking email will be sent upon fulfillment. Keep in mind the tracking information may be generated hours before the package is in the hands of the mail carrier so be sure to check in regularly for updates.
Our office in Westmont, Illinois is open Monday through Friday from 9 a.m. to 5 p.m. CST.
We will try our best to assist you, but we try to get orders processed and shipped as soon as possible! If your order has not already been sent, we are happy to change it for you. You can reach us at email@example.com with any questions or concerns or give us a call at 800-609-9303. Our office hours are Monday through Friday from 9 a.m. to 5 p.m. CST.
Shipping costs vary based on your location. We ship via USPS Priority Mail. If you need expedited shipping, we offer UPS 2-Day Air which also varies based on your location.
We try to get orders processed and shipped as soon as possible! Your order will be packed and shipped out to you within 1-3 business days after we receive it.
Simply log in to your account and view the status of your order on your account dashboard.
Returns + Refunds
We want you to love your purchase! If an item isn't what you expected, please return it within 14 days of your original purchase. If you have any questions or concerns, please call us at 800-609-9303 or email: firstname.lastname@example.org to request a return.
Absolutely! We are constantly working with our artisans to provide the highest quality product. If you receive a damaged item, simply request an exchange within 14 days of your purchase by emailing email@example.com with a description of your item and photos of the damage/defect. We will process the exchange and ship you a replacement at no charge.