Customer Help & FAQs

How can we help?



How can I check the status of my order?

Log in to your account and view the status of your order on your account dashboard.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What types of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover - as well as Apple Pay, Meta, Shop, and Google Pay.

How do I place an order?

You can place an order through our website, You can also call us at (800) 609-9303 or email

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas/internationally?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How much does shipping cost?

Shipping costs vary based on your location and shipping provider that you select. You can view shipping options at checkout before you complete your purchase.

When will my order be shipped & how long until I can expect my order to be delivered?

Your order will be packed and shipped out to you within 1-3 business days after we receive it (unless stated otherwise). A tracking email will be sent upon fulfillment.

Keep in mind the tracking information may be generated hours before the package is in the hands of the mail carrier so be sure to check in regularly for updates.

My item was damaged during shipment or arrived with a defect, can you help?

Absolutely! We are constantly working with our artisans to provide the highest quality product. If you receive a damaged item, simply request an exchange within 35 days of your purchase by emailing with a description of your item and photos of the damage/defect. We will process the exchange and ship you a replacement at no charge!

We cannot process an exchange through our returns portal.

What is your return policy?

If an item isn't what you expected, you may return it within 35 days of your original purchase date - no questions asked. You can initiate a return by visiting and entering your order number & the email you placed your order with. 


What are your earring wires made of?

Our metal earring wires are made from a brass metal mix that is free of lead, nickel and cadmium.

What do you mean by "colors & patterns will vary" on your descriptions?

Your item will not look exactly like the photo! The size, shape and silhouette will be consistent, but the exact colors and patterns of each items are unique since they are made from repurposed fabric that is one-of-a-kind.

Will the Kantha fabric wear off the beads?

Our Kantha Jewelry can last for years if care is taken when wearing and storing. Over time, it is possible that some of the repurposed cotton fabric can pull away from the wooden beads and begin to fray a little. This is more likely to happen with the Kantha stretchy bracelets as they receive more wear and tear than necklace and earring styles. Many of our customers have reported that they like the look of the wood showing through and that it adds to the textile's story.

Why do you work with women artisans in India rather than the United States?

There are so many amazing places to purchase US-made jewelry like Etsy and most American jewelry designers have their own websites making it easy to purchase directly. Our social mission business was founded to support vulnerable artisans in India that don't have those same options, so we have created the opportunity for them to receive dignified work and fair wages to help break the cycle of poverty and ensure they and their children have a better future. We are supporting women and communities in the United States by providing them a product to sell & make a living from.

How much have you donated from each Cause Connection bracelet?

We have donated the following per bracelet:

  • Aid to Ukraine - $28,040
  • Advocate - $1,350
  • Amplify - $2,050
  • Assist - $1,875
  • Build - $3,075
  • Clean Up - $8,480
  • Educate - $5,800
  • Empower - $5,800
  • Equality - $6,050
  • Fight - $4,525
  • Nourish - $5,550
  • Plant - $3,925
  • Prevent (discontinued) - $600
  • Rescue - $5,550
  • Restore - $2,725
  • Support - $3,925
  • Teach - $4,075
  • Uplift - $1,350

Still have questions? We're here to help!
Reach out to us via our contact form & we'll get back to you as soon as possible!